Company Background
Best Global Logistics, is a third party logistics service provider that offers a comprehensive suite of sophisticated logistics solutions. We’re dedicated to helping our customers develop powerful, efficient and effective supply chains that will enhance and create more opportunities for accelerate your business growth. All of this is done based on a personal touch and with a real care to detail.
ERP Implementation Details
The company implemented a customized ERP system tailored for trading businesses. The ERP solution integrated modules for inventory management, order processing, procurement, and shipping logistics. It enabled real-time tracking of inventory across multiple warehouses and streamlined the entire supply chain process.
Challenges Addressed
- Inventory Management: The company struggled with inventory accuracy and stock visibility across various locations, leading to overstock or stockouts. The ERP system provided real-time inventory tracking, optimized reorder points, and automated stock replenishment, reducing excess inventory and improving fulfillment efficiency.
- Order Processing: Manual order processing resulted in delays and errors. The ERP system automated order workflows, from customer orders to invoicing, improving order accuracy and reducing fulfillment time.
- Supplier Management: Coordinating with numerous suppliers globally was challenging. The ERP system centralized supplier information, automated purchase orders, and enhanced communication channels with suppliers, resulting in improved supplier relationships and procurement efficiency.
- Shipping and Logistics: Managing multiple shipping methods and carriers was complex. The ERP system integrated with shipping partners, providing automated shipping label generation, real-time tracking, and streamlined customs documentation, reducing shipping costs and transit times.
Implemented Modules and Their Benefits
- Sales & CRM
- Sales Module: Streamlined the sales process from lead generation to closing deals, improving sales cycle efficiency.
- CRM Module: Provided a 360-degree view of customer interactions, enhancing customer relationship management and increasing customer satisfaction.
- Accounting & Finance
- Accounting Module: Automated financial transactions, ensuring accurate bookkeeping and compliance with financial regulations.
- Finance Module: Offered real-time financial insights and reporting, aiding in strategic financial planning and analysis.
- Human Resource Management (HRM)
- Centralized HR functions, including payroll, employee records, and performance management, leading to improved HR efficiency and employee satisfaction.
- Inventory Management
- Enabled real-time tracking of inventory across multiple warehouses, optimized reorder points, and automated stock replenishment, reducing excess inventory and improving fulfillment efficiency.
- Order Management
- Automated order workflows from customer orders to invoicing, improving order accuracy and reducing fulfillment time.
- Product Management
- Centralized product information and lifecycle management, enhancing product development and market responsiveness.
- Vendor Management
- Centralized supplier information, automated purchase orders, and improved communication with suppliers, enhancing supplier relationships and procurement efficiency.
- Purchase Management
- Streamlined the procurement process, from requisition to payment, ensuring timely and cost-effective purchasing decisions.
- Delivery Management
- Integrated with shipping partners for automated shipping label generation, real-time tracking, and streamlined customs documentation, reducing shipping costs and transit times.
- Spend Analysis Report
- Provided detailed insights into company expenditures, aiding in cost control and budget management.
- Finance Report
- Offered comprehensive financial reporting, supporting informed decision-making and financial transparency.
- Management Dashboard
- Provided a centralized view of key performance indicators (KPIs) and business metrics, enabling data-driven decision-making at the executive level.
- Mobile CRM for Ground Sales Team
- Enabled the ground sales team to access customer information, manage leads, and update sales activities in real-time, enhancing sales effectiveness and customer engagement.
Results and Benefits
- Reduced Manual Work for Finding Vendors by 100%: The ERP system completely automated the process of vendor selection and management. This eliminated the need for manual search and vetting of vendors, thereby saving significant time and effort. The centralized vendor management module allowed for streamlined and efficient vendor interactions and selections, ensuring that the most suitable vendors were automatically identified based on predefined criteria and historical performance.
- Accelerated the Entire Sales to Purchase to Delivery Process: The ERP system significantly expedited the entire workflow from sales order initiation to final delivery. By automating each stage of the process—including sales order processing, procurement, inventory management, and shipping—the company achieved a much faster and more efficient end-to-end operation. This led to quicker turnaround times, improved customer satisfaction, and enhanced overall operational efficiency.
- Reduced Order Fulfillment Time by 40%: Automation of order processing workflows led to faster order fulfillment.
- Enhanced Supplier Relationships: Centralized supplier management and improved communication resulted in better supplier relationships and procurement terms, yielding a cost savings of 15% on procurement.
- Reduced Shipping Costs by 25%: Integration with shipping partners and streamlined logistics processes led to a substantial reduction in shipping costs.
